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  • Dec 03
  • Loans and Mortgages
  • California, United States
  • Loan
  • 20
  • REVIEW RATING 3/5

Getting into a contract with this loan company was probably the worst decision of my life. They have no doubt provided me with the worst experience of my life. They are the worst. From unacceptable customer service (by hiring people who can't speak English, from foreign countries, cutting corners and sacrificing quality to pocket money) to unfair and deceptive practices. They will make major... Read more

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  • Nov 14
  • Loans and Mortgages
  • Victorville, California
  • Student Loan
  • 51
  • REVIEW RATING 4/5

I got a parent plus loan, for my son, since it was required by his school, The Art Institute Of Pittsburgh Online Division. My son was an adult, and shouldn't have needed my help. I had planned for my son to repay the loan. I never wanted to owe, and the school assured me that this would not happen. Sallie Mae began bugging me for money a year after I signed for the loan, and my son was still a... Read more

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  • Sep 03
  • Loans and Mortgages
  • Cypress, California
  • Company Business
  • 61
  • REVIEW RATING 3/5

Sallie Mae is nothing without the borrowers yet that corrupt and defective lending company keeps taking advantage of its customers. If all borrowers came together and in agreement didn't pay their loans, Sallie Mae would be forced out of business. They couldn't possibly go after every borrower. We need to get organized and make this happen to keep this criminal company from taking advantage of... Read more

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  • Aug 27
  • Loans and Mortgages
  • Late Fees Charge
  • 55
  • REVIEW RATING 3/5

Sallie Mae has charged me late fees during a forbearance, applied multiple payments one then showed next month no payment received charged late fees and applied full payment amount to past due, payment not applied to loan for over 8 years, payment amounts sent are different then amounts applied to loan. Sallie Mae won't send monthly statements so these practices are unknown to you. Contact the... Read more

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  • Aug 21
  • Loans and Mortgages
  • Loan Payments
  • 61
  • REVIEW RATING 3/5

Sallie Mae consistently applies payments incorrectly. Instead of applying additional payments to the principle, they apply the payments to future payments and push forward the next payment date. This is done to maximize interest on the loans. Their representatives are not knowledgable and often give different information to everyone. It is best to pay off any sallie mae loan or find a company... Read more

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  • Aug 20
  • Loans and Mortgages
  • Wichita, Kansas
  • Sallie Mae Loan
  • 49
  • REVIEW RATING 4/5

Before I start, customer service was awesome. I really appreciate the guy I talked to. He helped me real quickly and I got to talk to a human in like 2 minutes from the start of the phone call, which is of course ideal. I used the number and email for Customer Advocate: https://www.salliemae.com/about/who-we-are/leadership/advocate/ For many months, and only recognizable in retrospect, over... Read more

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  • Aug 19
  • Finances
  • Rude Representative
  • 33
  • REVIEW RATING 3/5

I got billed twice and just wanted an explanation and for that to be cleared to get rid of an overdraft fee they caused , I was treated very rudely and the representative was almost yelling at me. It was an obvious complaint and i don't think its unreasonable to want to not be billed twice. They have lost my business and am changing companies. Very dissapointed with this company. i would not get... Read more

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  • Aug 04
  • Loans and Mortgages
  • Documents
  • 51
  • REVIEW RATING 4/5

Unable to find documents at website. Called customer service and took 30 minutes to get some simple answers. Asked for copies of promissory note and other documents to be sent to me. They promised to send them. Ten days later, I called again, couldn't get through. I finally called their collection department and was able to get some answers. I am still waiting for documents so I can make... Read more

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  • Jun 19
  • Colleges and Universities
  • Rochester, New York
  • College Loans
  • 120
  • REVIEW RATING 4/5

I agreed to pay my son's Sallie Mae debt as a gift for completion of his degree. I was getting billed monthly and sent a check each month the day I received the bill. A letter arrived addressed to my son saying his loan was in default from New York State advising us that they were the guarantor and should they pay Salliemae in full. The next day my stepson received the same letter. My wife... Read more

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  • Jun 13
  • Loans and Mortgages
  • Englewood, Colorado
  • Payment Allocation
  • 53
  • REVIEW RATING 3/5

I have spent 6 hours through 4 calls with SM in an attempt to update my address. Months later they continue to send statements to my former address. They have also blatantly ignored my typed instructions for payment allocation on every payment I have submitted with such instructions. SM is clearly trying to screw people out of time and money. If I don't receive my statement in time, I face... Read more

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