Sallie Mae Complaints and Reviews

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Sallie Mae
Main address: P.O. Box 30531 33630-3531 Tampa FL
Toll free: (888) 2-SALLIE (888-272-5543) TDD, (800) 848-1949. Please include a cover sheet ,
  • 156 complaints
  • $360K claimed losses
  • $2.3K average
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  • Aug 21
  • Loans and Mortgages
  • Loan Payments
  • 19

Sallie Mae consistently applies payments incorrectly. Instead of applying additional payments to the principle, they apply the payments to future payments and push forward the next payment date. This is done to maximize interest on the loans. Their representatives are not knowledgable and often give different information to everyone. It is best to pay off any sallie mae loan or find a company... Read more

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  • Aug 20
  • Loans and Mortgages
  • Wichita, Kansas
  • Sallie Mae Loan
  • 11

Before I start, customer service was awesome. I really appreciate the guy I talked to. He helped me real quickly and I got to talk to a human in like 2 minutes from the start of the phone call, which is of course ideal. I used the number and email for Customer Advocate: https://www.salliemae.com/about/who-we-are/leadership/advocate/ For many months, and only recognizable in retrospect, over... Read more

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  • Aug 19
  • Finances
  • Rude Representative
  • 9

I got billed twice and just wanted an explanation and for that to be cleared to get rid of an overdraft fee they caused , I was treated very rudely and the representative was almost yelling at me. It was an obvious complaint and i don't think its unreasonable to want to not be billed twice. They have lost my business and am changing companies. Very dissapointed with this company. i would not get... Read more

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  • Aug 04
  • Loans and Mortgages
  • Undelivered Documents
  • 32

Unable to find documents at website. Called customer service and took 30 minutes to get some simple answers. Asked for copies of promissory note and other documents to be sent to me. They promised to send them. Ten days later, I called again, couldn't get through. I finally called their collection department and was able to get some answers. I am still waiting for documents so I can make... Read more

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  • Jun 19
  • Colleges and Universities
  • Rochester, New York
  • College Loans
  • 82

I agreed to pay my son's Sallie Mae debt as a gift for completion of his degree. I was getting billed monthly and sent a check each month the day I received the bill. A letter arrived addressed to my son saying his loan was in default from New York State advising us that they were the guarantor and should they pay Salliemae in full. The next day my stepson received the same letter. My wife... Read more

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  • Jun 13
  • Loans and Mortgages
  • Englewood, Colorado
  • Payment Allocation
  • 33

I have spent 6 hours through 4 calls with SM in an attempt to update my address. Months later they continue to send statements to my former address. They have also blatantly ignored my typed instructions for payment allocation on every payment I have submitted with such instructions. SM is clearly trying to screw people out of time and money. If I don't receive my statement in time, I face... Read more

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  • Jun 12
  • Loans and Mortgages
  • Richmond, Virginia
  • Loans
  • 35

I developed chondromalacia and became unable to work. I informed Sallie Mae of this, but I received a default letter in March. I told Sallie Mae that my next appointment was April 16th. It was then that I would find out if I could work or not. They told me that even though it's a permanent disability, that if I were to default, then there was nothing I can do. I was told to enroll for the rate... Read more

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  • Jun 10
  • Colleges and Universities
  • Baltimore, Maryland
  • Student Loans Repayment
  • 43

Since graduating from culinary college in 2011 my son and I have been inundated with harassing calls,emails and letters for student loan (private). Not only did I (mother) have to pay interest on the loans the entire time he was in school (approximately $5K0 BUT the from 2011 until 2013 my son had to make payments of interest of approx.$3k adding to the 5 from me . this is over $8,000 in interest... Read more

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  • Jun 08
  • Loans and Mortgages
  • Hartford, Connecticut
  • Sallie Mae Loan
  • 50

I wish I had never used Sallie Mae! If my review can stop anyone else from using this company, I will be happy. I have so many complaints about Sallie Mae it's ridiculous. First of all, do not let them fool you, they DO NOT care about their customers! Their interest rates are way too high and all they care about is getting money from poor college students and their families. Don't let them "help... Read more

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  • Jun 03
  • Finances
  • Cypress, California
  • Disorganized Flawfilled Lender
  • 25

At Sallie Mae they may make major changes on your account and wont take the time to notify the borrower. They also completely ignore information you send to them, as with a letter telling them you will be moving abroad for one year to take part in a volunteer program and requesting a deferment. It happened to me. When this happened I had already graduated from a 4 year university and was... Read more

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