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    • Customer service 1

My son took out a loan for his first year in collage . My husband said we would pay intrest so monthly it was $25 ....due to some medical issues we were a few days late but then payed afew months ahead ....This company has harrassed us by phone 20 times a day from home and my husbands,my sons and my cell...I cant belive they are selling themselfs as a THE BEST SUPPPORT AND LOANS FOR STUDENTS.......I HAVE 4 Children and will never go through this... Read more

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My husband has been dead for nearly 5 years. He had a student loan with them. I have sent his death certificate 11 times and they are still billing me. Read more

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Another victim of Sallie Mae. I attended school, luckily my Mother paid off my loan...as she thought...In 2008, $278.03 was taken from my tax return for the interest on the balance. I then contacted these crooks and asked what can I do to make this go away!? I sent them $100.00 a month. Over time, I received a letter in the mail stating my balance was FINALLY $00.00! Now, my taxes for 2015, $343.00 was taken for Sallie Mae! I contacted them,... Read more

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When I first took out my loan I had a fair interest rate. I had enough to cover my classes so my parents didn't have to. If I would have known that less than a year later I would have an almost 9% interest rate, and even though I pay every month, I owe more now than I even borrowed out and it makes me fearful of your company, fearful of my future and if I can afford to finish school. All I want is to try to make a better life for myself and go... Read more

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I took out two private loans with Sallie Mae to go to law school. My payment is now due and they are requiring payment of roughly $600 per month. Mind you, this doesn't include my other loans that I have with another company for undergrad or the other law school I transferred to. Additionally, this loan repayment amount by itself is more than 10% of my gross income at the moment. So today I called Sallie Mae and spoke with a representative named... Read more

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I did not receive an invoice last month from Sallie Mae for my daughter's student loan, so we missed a payment totaling $58.02. On Saturday Sallie Mae called my home 4 times, and my cell phone 4 times with a message to call them between 9:00 AM - 4:00 PM Monday - Friday regarding the loan. They aren't even available on Saturday and they called 8 times between my cell phone and my home phone! The exact same thing happened again on Sunday! I... Read more

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My husband tried to get another student loan and needed a cosigner. After 2 months of back and forth I was sent a link to be his cosigner online. The link didn't work. After 4 phone calls my husband found out I needed to call in and help him apply. I called in 3 different times over 3 subsequent days. I was told I needed to apply on the first call - not true, I'm not a student. I was told I needed to call NEW loans on the second call and was... Read more

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We took out student loans for our daughter as the co-signer. She's still in school, but they are now trying to force us to make loan payments on loans that are to be in a deferred status. AGAIN - SHE IS STILL IN SCHOOL!!! So, I call to talk to them. Has anyone tried to read one of their *** bills? I get 2 bills and can't make heads nor tails out of them. The person who answered the phone was just reading scripts. She had no idea how to... Read more

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I've been a customer of SallieMae for 3 years now and have experienced numerous problems regarding payments. I've always made sure my payments were made and when I spoke to someone once before I was told that signing up for automatic debit would be good to do so I did. A few months later I was informed that I didn't make payments for two month which was odd because I signed up for the automatic debit. After that ordeal I decided to just make my... Read more

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My grandparents cosigned my account and have a crystal credit score, however, I still received a higher interest rate. After talking about it with my father, and him calling customer service to see if there was anything we could do to lower the interest rate, and discovering there was nothing we could do, we decided to keep it where it was. Magically the next day when I was ready to accept the loan, the interest rate had gone up almost 2%!... Read more

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