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Contact Sallie Mae Customer Service

How to Reach a Person at Sallie Mae

Verified Contact Information

Toll-Free Number:

  • 1-888-272-5543
Call Now
Send Message

Customer Service:

  • 1-855-756-5626
    Agents
  • 1-877-346-2756
    CDs, Money Market, and High-Yield Savings Accounts
  • 1-877-322-8228
    Credit Reports
  • 1-888-295-3447
    Credit/ Debit Cards
  • 1-800-472-5543
    Existing Student Loans
  • 1-877-456-6221
    International
  • 1-877-416-0012
    International/Existing Student Loans
  • 1-302-451-0546
    International/Existing Student Loans
  • 1-302-451-4912

Accounting/ Billing:

  • 1-877-751-6884

Legal:

  • 1-855-342-2014
    DMCA Inquiries

Accessibility:

accessibility@salliemae.com

Customer Service:

schoolassist@salliemae.com
Current School Customers
sallieanswers@salliemae.com

Legal:

copyright@salliemae.com
Copyright Infringement Inquiries
privacy@salliemae.com
Privacy Inquiries

Report Fraud:

abuse@salliemae.com

Sallie Mae Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Sallie Mae Phone Number
1 (888) 272-5543
Average Hold Time
Up to 3 minutes
Average Calls duration
3 minutes
Most Popular Sallie Mae Email Address
copyright@salliemae.com
Issue Resolution Rate
Low (7% reported full resolution)
Sallie Mae Customer Service Rating
4.3 out of 5
View full overview

How to Contact Sallie Mae Customer Service?

Most Popular Number:

(888) 272-5543
Total calls: 240 Issues resolved: 4 Last call: Mar 19, 2026

The customer service working hours of Sallie Mae is available every day of the week except for Sundays. The customer service hours are typically available from 8 am to 9 pm ET on Monday to Thursday and from 8 am to 8 pm ET on Friday and Saturday. The customer service phone number for Sallie Mae is available from 10 am to 2 pm ET.

You can contact Sallie Mae via email at sallieanswers@salliemae.com for any queries you may have. However, you might not receive a response instantly. So if you need immediate assistance, contact Sallie Mae via call during their customer service working hours.

Clients who want to consult the Sallie Mae customer service can visit the company's corporate office in Delaware. This Sallie Mae headquarters address is 300 Continental Drive, Newark, Delaware 19713, United States. The company has also published the mailing address for general correspondence. This address is PO Box 3319, Wilmington, DE 19804-4319. Clients can call the support, book an appointment, and visit Sallie Mae customer service representatives in person.

Clients with general questions can contact the team during Sallie Mae customer service hours for efficient assistance. To chat with an agent, the service hours start at 8 AM and end at 8 PM ET, Monday through Thursday. On Fridays, the hours are between 8 AM and 5 PM ET. Clients who want to speak to the Sallie Mae customer service team can dial the number between 8 AM and 9 PM ET, Monday through Thursday. On Fridays, the Sallie Mae phone number hours run for twelve hours, ranging from eight in the morning to nine in the evening ET. On Fridays, the team can answer the calls for twelve hours from 8 AM to 8 PM ET. To speak to the support team on Saturdays, the Sallie Mae business hours run from ten in the morning to two in the afternoon.

To get advice from the support team via the official Sallie Mae website, click Contact Us on the homepage and choose one of the categories to use for your queries. The options are dedicated to new student loans, existing student loans, saving products, and school resources. Click the one that most fits your concern, and you will be led to contact the Sallie Mae team. You can get help with application, payment, balance check, status, and more on the website. For more personalized help, click to initiate Sallie Mae login.

PissedConsumer Club

Contact Information

Sallie Mae Website:

Sallie Mae Help Center:

Corporate Office Address:

Sallie Mae, Inc.
300 Continental Drive
Newark, Delaware 19713
United States

Other Info (opening hours):

Mailing Address:

General correspondence

Sallie Mae

P.O. Box 3319

Wilmington, DE 19804-4319

More contact details

Fax:

+1 (800) 848-1949

Summary of Sallie Mae Customer Service Calls

398 TOTAL
CALLS
02:40 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sallie Mae?

Product/ Service Question:

  • “To ask if I can apply for a graduate student loan from my home country with a co-signer in the USA”
  • “Deferred loan questions”
  • “Student loan”

Payments and Charges Question:

  • “Wrongful charge”
  • “Hey Bill”
  • “Late payment”

Request for Information Question:

  • “About my loan”
  • “I need to speak with a representative”
  • “About my student loan”

Account Question:

  • “Message about closing account”
  • “Can't login in my account at all after changing password”
  • “To discuss my account”

Employment Question:

  • “Payoff”
  • “T pay off loan”
  • “To get payoff”

Activation/ Cancellation Question:

  • “Transfer of money went thru and I asked that you cancel it.”
  • “Would like to cancel request for loan”
  • “Cancel application”

Cards Question:

  • “Update new credit card”
  • “Check out the card I got”
  • “Lost credit card”

Return/ Replace Question:

  • “Change due date”
  • “When can a stundent returnc to school after a dicharged,”
  • “I want to return to school after taking a semester off and I don't want to repay student loans and go to school at the same time”

Website/ Application Question:

  • “New application”
  • “Finish application”

Staff Question:

  • “Costumer service”

Shipping and Delivery Question:

  • “I never received my credit card. U are showing I got one on there. Am I supposed to get a card or what”

Other Question:

  • “Deferment options”
  • “Deferment”
  • “Get wire transfer instructions”

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Frequently Asked Questions

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