Sallie Mae
Sallie Mae Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sallie Mae has a 1.6 star rating from 15 customer reviews, with 60% saying they would likely recommend. Rating distribution is heavily unfavorable (93% unfavorable, 7% positive). Consumers report high price levels and widespread dissatisfaction; many Sallie Mae reviews mention billing, auto-pay problems, and poor customer service.
Key Takeaways for Future Customers
- Expect persistent customer service hurdles and phone hold times.
- Watch auto-pay and billing entries closely to avoid double charges.
- Consider local lenders or refinancing alternatives before borrowing.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors, missed applications of payments, and harassing collection calls.
- Forbearance and repayment options often fail or lead to default according to reviewers.
- Website issues and lack of live support complicate account management.
Positive Feedback
Some customers praise helpful representatives and efficient loan approvals in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sallie Mae has a 1.6 star rating from 15 customer reviews, with 60% saying they would likely recommend. Rating distribution is heavily unfavorable (93% unfavorable, 7% positive). Consumers report high price levels and widespread dissatisfaction; many Sallie Mae reviews mention billing, auto-pay problems, and poor customer service.
Key Takeaways for Future Customers
- Expect persistent customer service hurdles and phone hold times.
- Watch auto-pay and billing entries closely to avoid double charges.
- Consider local lenders or refinancing alternatives before borrowing.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors, missed applications of payments, and harassing collection calls.
- Forbearance and repayment options often fail or lead to default according to reviewers.
- Website issues and lack of live support complicate account management.
Positive Feedback
Some customers praise helpful representatives and efficient loan approvals in isolated cases.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am attempting to payoff my loan but it will not confirm my payment
- I made my last Sallie Mae payment; balance shows 93 cents.
- I can't confirm a 93-cent payment to pay it off.
- There's AI chat support; no human agent.
I made my last student loan payment to Sallie Mae last month. Today I logged in hoping to get some type of 'paid in full receipt,' but it showed my balance as being 93 cents.
I thought, 'Okay, I will just submit a 93-cent payment the same way I have submitted payments for the past 5 years,' but this time it wouldn't let me confirm the payment! So now I'm guessing they will never let me pay it off completely and I will have to keep paying interest. They only have an A.I.
chat, so there is no real person to speak with. When I first tried setting up auto-pay with them, they started taking my monthly payment out every week, so I finally got off their so-called auto-pay.
Preferred solution: Deliver product or service ordered
User's recommendation: Try to find a local lender you can speak to personally
Emails concerning an account from years ago.
- The reviewer says the site is not real and is a scam.
- It notes a 100+ characters requirement and mentions PSC100 and being told to keep moving.
As I suspected, this is not the real website. Be careful.???
This is a scam. I have to keep going because it requires me to use at least 100 alphabet or related symbol to even move forward. Scam, scam, PSC100, lol, what is PSC 100? Total scam!
Its still telling me to keep moving, so scam scam scam.
Lol its still telling me to keep moving. Scam and Im sick of this *** scam and I am still sick of this ***
User's recommendation: Do not use this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrooked loan sharks
- Rates rose from 3.9% to 12.7%, 17.4%, 13.2%, and 9%.
- They say Sallie Mae loans have high interest and little principal payoff.
My daughter took out loans for college that started at 3.9 %. Now at 12.7, 17.4, 13.2, and 9 %.
I don't understand HOW they can do this to these young adults. There is NO WAY my daughter will be able to pay this off - let alone have a secure life.
I don't understand how this is legal. Something absolutely needs to be done to get this under control. She would have been better off borrowing money from the Mob!
At least the wager would go down- But NOT with Sallie Mae- When you take out a private school loan The agreement ISAs are built on the promise of your future earning potential. When you apply for an ISA, the provider looks at your college major and anticipated salary, and potentially GPA and age, to assess your eligibility. If you meet the requirements, youll be offered an award amount and terms that detail how much of your salary youll be expected to pay back and for how long.
For example, say youre a business major and your anticipated starting salary is $55,000 per year. You receive an ISA from your school for $15,000, and youre required to pay 5% of your income over 10 years.
That 5% wont change over the repayment term. But the overall amount you pay could change since your salary could go up or down over time.
Well this is not the case with Sallie Mae "smart option" they just jack up your interest so that these kids are supposed to pay a mortgage payment without ever touching the principal. It is ABSOLUTELY CRIMINAL!
IF YOU ARE APPLYING FOR PRIVATE LOANS- DO YOURSELF AND YOUR KIDS A FAVOR- DO NOT APPLY WITH SALLIE MAE- THEY WILL CRUSH YOU.
Good job Sallie Mae- way to kill the American Dream!
Preferred solution: Price reduction
Was a great experience
Chantelle was very helpful and guided me through the whole process. Took me less than half an hour to get approved for my loan!
Terrible to deal with, rip off, raping students
- Variable-rate loans are hard to pay.
- Young borrowers sign up without understanding the debt.
- Customer service is inconsistent.
Almost impossible to pay loans with variable interest rates, they get these young kids to sign, not realizing they may never be able to pay off this debt, highway robbers, find another financier who will actually work with you, and every time you call you won't get a different answer. A bunch of. Monkeys from the zoo could do better than Sallie Mae
Preferred solution: This company closed down, so they stop raping young people who get caught in their trap
User's recommendation: Go somewhere else, think about the trades, the whole college thing has become a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion and payment
Nobody ever answers the phone. Ridiculous customer service.
Horrible company.
Do not have anything to do with this horrible company. Stay away!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my student loan
- Daughter started Navy boot camp.
- Two payments are deducted; the third isn't.
- Last four digits are 7119.
- Daughter's name is Katherine Marie King.
My daughter went in navy boot camp on January 92024.she set up for all her payments to be token out.two of them are being token out the 3rd one isn't for some reason. The last for number is7119.please call me to get this fix.740 304 ****. My daughter's name is katherine Marie King
Doylestown, Pennsylvania
Loan application
Very sweet , provided me with the info that I needed. I got all my questions answered. Very helpful!
Spencer, Iowa
I paid my Feb. '24 payment on Jan 27th. Now, i recieved a bill for february
My concern was answered. It would be nice if the interest would be lowered. I always pay more than what is due each month
I need to create an online account with my username and password but the software makes it impossible! Can you send me a link to do it? cmh.charlie@***.com
- Opened savings account but can't create an online account.
- The site only offers login for existing accounts; please send the link to create.
I opened an a savings account Friday. I have been unable to create an online account with my username and password.
I click the link to create an online account but the only option there is to log in if I already HAVE an account. I have called multiple times about it. I was told I couldnt do it on my phone and had to use a laptop or desktop. I used my Pc same issue.
No option to create an online account with my username and password. Can you send me a link to do that?
Chillicothe, Ohio
Loan balance
I had a Parent Plus loan opened in 2008. I need to know the entire dollar amount that I paid off in 2014.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoan Financer
- User asks if they became EdFinancial.
- Still paying Sallie Mae but see other lenders.
- Receiving bills from Sallie Mae and EdFinancial.
Did you guys become EdFinancial? I am still paying SallieMae but have seen that you guys have other companies financing the loans, and am now receiving bills from Sallie Mae and EdFinancial and need to know whats going on.
Why are u on my credit report
I never received my credit card. U are showing I got one on there. Am I supposed to get a card or what
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBank customer service
i have been trying to get hold of a customer service person for few times. Either they are closed or not answering the phone. Today i am hold for 45 mts and still holding.
Preferred solution: I am a customer with money invested in this bank. I like much much better customer service than putting customers on hold for this long
User's recommendation: Think twice before investing as the customer service is not a priority for this bank
Independence, Ohio
Removal of cosigner
Very pleasant & professional
Answered my questions about process for removal of cosigner
Did not wait long on hold to get to a customer service representative !
Baldwin, New York
Need to defer a loan
I was unable to speak to anyone concerning this matter. Can I please have a representative contact me at 516-419-**** Thank you.
About
Sallie Mae Corporation is a publicly held company. The company was established in 1972 as a government sponsored enterprise. At the present time Sallie Mae Corporation is headquartered in Reston, Virginia. The company specializes in education finance industry and provides different government guaranteed student loans under the Federal Family Education Loan Program, private student loans, consolidation student loans, K-12 loans, and college savings plans. Sallie Mae Corporation is the top student loan company. The company has hundreds of offices all over the United States. Sallie Mae is listed on Fortune 500 and the Forbes Global 2000. Besides, the company sponsors a charitable organization that aims to increase access to higher education.
Sallie Mae is ranked 697 out of 5731 in Financial Services category
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So since they are criminals and rather write the loans off rather than work with her …she will default and go with yrefi. Yes, she will have a blip on her credit that she’ll easily be able to clean up because she’ll have a reputable company with a fair interest rate If she stays with this horrible bank she’ll never be able to get out of debt.
Read the loan documents SHE signed.. There's your answer.
I did. Very misleading.
And who are you? “Guest”