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Sallie Mae consistently applies payments incorrectly. Instead of applying additional payments to the principle, they apply the payments to future payments and push forward the next payment date. This is done to maximize interest on the loans. Their representatives are...
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#524450
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Before I start, customer service was awesome. I really appreciate the guy I talked to. He helped me real quickly and I got to talk to a human in like 2 minutes from the start of the phone call, which is of course ideal. I used the number and email for Customer...
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#524002
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I got billed twice and just wanted an explanation and for that to be cleared to get rid of an overdraft fee they caused , I was treated very rudely and the representative was almost yelling at me. It was an obvious complaint and i don't think its unreasonable to want...
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#523646
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Unable to find documents at website. Called customer service and took 30 minutes to get some simple answers. Asked for copies of promissory note and other documents to be sent to me. They promised to send them. Ten days later, I called again, couldn't get through. ...
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#518084
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I agreed to pay my son's Sallie Mae debt as a gift for completion of his degree. I was getting billed monthly and sent a check each month the day I received the bill. A letter arrived addressed to my son saying his loan was in default from New York State advising us...
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#499769
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I have spent 6 hours through 4 calls with SM in an attempt to update my address. Months later they continue to send statements to my former address. They have also blatantly ignored my typed instructions for payment allocation on every payment I have submitted with...
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#497114
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I developed chondromalacia and became unable to work. I informed Sallie Mae of this, but I received a default letter in March. I told Sallie Mae that my next appointment was April 16th. It was then that I would find out if I could work or not. They told me that even...
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#496923
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Since graduating from culinary college in 2011 my son and I have been inundated with harassing calls,emails and letters for student loan (private). Not only did I (mother) have to pay interest on the loans the entire time he was in school (approximately $5K0 BUT the...
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#495699
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I wish I had never used Sallie Mae! If my review can stop anyone else from using this company, I will be happy. I have so many complaints about Sallie Mae it's ridiculous. First of all, do not let them fool you, they DO NOT care about their customers! Their interest...
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#494937
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At Sallie Mae they may make major changes on your account and wont take the time to notify the borrower. They also completely ignore information you send to them, as with a letter telling them you will be moving abroad for one year to take part in a volunteer program...
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#493351
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